eBook Lean Six Sigma for Service: Designing World Class Services, George Michael
Ebook

LEAN SIX SIGMA FOR SERVICE: DESIGNING WORLD CLASS SERVICES 

por el autor   George Michael


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ISBN: 0000071734090
Tema: Literatura - Literatura
Editorial: Mc Graw Hill Interamericana
Fecha publicación: 2003
Idioma: Inglés
Formato electrónico:  PDF  (422KB)

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Reseña

This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as Pull systems and setup reduction are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.


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