eBook Perfect Phrases for Communications, Susan  Benjamin


por el autor   Susan Benjamin

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ISBN: 9780071796309
Tema: Pedagogía- Educación - Política y legislación educativa
Editorial: Mc Graw Hill Interamericana
Fecha publicación: 2011
Páginas: 291
Idioma: Inglés
Formato electrónico:  EPUB  (2726KB)

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eBook US$ 21.78
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Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

A micromanaging supervisor
An underperforming employee
A peer's disruptive work habits
Unreasonable or unethical customer requests
Abrupt, rude, and unprofessional coworkers

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